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Opening hours From November 4 to December 31: 10 a.m. to 17 p.m.
Opening hours From November 4 to December 31: 10 a.m. to 17 p.m.

Comfort route

Book your comfort tour at the Palais des Papes

Due to a large number of steps, the route to visit the Palais des Papes is partially inaccessible to people in wheelchairs. However, we are happy to support you in your personalized visit project. All our teams are mobilized to offer you a “tailor-made” experience in the heart of the largest Gothic palace.

Your route will take you through the main spaces of the monument and will allow you to discover the history of the popes, equipped with your Histopad. This touchscreen tablet provides a fun and interactive experience. Thanks to augmented reality you will be able to visualize all the rooms of the monument (accessible and not accessible during your visit) as they might have been in the 14th century

Are you interested in the comfort route?

In order to best meet your expectations, please complete the form below. Our team will then process your request within 24 working hours.

Exhibition “a la vie a l’amour” - miss.tic

FROM JUNE 27, 2024 TO JANUARY 05, 2025

Discover on your route part of the Great Exhibition of the Palais des Papes, dedicated this year to Miss.Tic, one of the greatest stencil artists, who died in 2022, who dotted the walls of cities with her graffiti and poetic aphorisms.

Non-accessible spaces: Facing / Pope’s Chamber / Sacristy / Great Chapel

Your experience

Starting from the latrine tower, located at the rear of the monument (Maria Casarés courtyard*), you access the first level by elevator to the spaces made up of the Consistory room (where the St. John chapel is also located), the Jesus Room and the Bedroom Antique from Camérier.

You will take the gallery of the Benedict XII Cloister and will be able to access, up to the main courtyard, a walkable and furnished space.

At the second level, you then access the pope's ceremonial spaces, made up of the Haute Cuisine, with its monumental fireplace of more than 20 meters and the sumptuous Grand Tinel room. Enjoy exclusive access to the Chapelle St Martial, one of the treasures of the monument with its 14th century painted decorations.

At the end of your visit,  stop in the gardens of the Palais des Papes, accessible on the same level (with accompanying person), from where you can benefit from information on the monument using your histopad tablet, enjoy a pleasant moment among Mediterranean species , and you sit in a comfortable and shaded space.

St Martial Chapel
St Martial Chapel
Maria Casarés Court
Maria Casarés Court
the gardens of the Palais des Papes
the gardens of the Palais des Papes

Conditions and practical information

The course is accessible by reservation only, up to 24 hours before the slot, on Tuesdays, Fridays and Sundays from 14 p.m. to 16 p.m.

Duration of the visit: 2h

Maximum two people in wheelchairs per route.
 
Free admission for you and your companion (accompanied tour required)
 
Only 1 accompanying person benefits from free admission. If other accompanying persons wish to take part in the course, full prices are applied.
 
Access for the person in a wheelchair and their companion via Entrance Gardens / Cours Maria Casarès. For other people taking part in the route, entry is via the main entrance of the monument in order to collect the Histopad touchscreen tablet.
 

Book by phone au +04 32 74 32 74 XNUMX ou by email : officetourisme@avignon-tourisme.com

Do not hesitate to tell us about your constraints, our teams are here to help you adapt the course to your needs.

The route starts only from the Court Maria Casarès

* Preferred parking nearby:

Access by car is possible via the Porte de La Ligne (follow rue Rempart de la Ligne then rue Banasterie)
You will also find the list of PMR parking spaces here 

Did you know

The Saint-Bénezet Bridge, the first site in the Middle Ages accessible in total autonomy, is labeled Tourism and Disability for motor, hearing and mental disabilities.

The monument has multimedia mediation tools as well as museographic supports designed to meet the needs of everyone, including people with disabilities.

  • A multimedia audio guide in 14 languages ​​with blind waypoint button.
  • A video synchronized with the audio guide in 11 languages ​​and subtitled in English and French which already offers hearing impaired people the possibility of reading the comments.
  • Didactic text panels and cartels translated into 2 major languages ​​(English, Italian) presented in lettering large enough for visually impaired people, as well as certain pieces and museographic collections with very good visual accessibility due to their format.
  • A multimedia digital tablet (French/English) which allows people with reduced mobility to have access, thanks to this on-board device, to all the information and educational and historical content, including the reconstruction of the bridge in 3D at different times from non-accessible points of view (videos, comments, music, etc.).
  • Finally, specific training was provided to guides to understand the different audiences with disabilities.

Information

The Grand Audience hall will be closed to the public November 7, 14, 15, 16 and 19, 2024.
Thank you for your understanding.

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